Welcome to the user manual for the Social Cash Transfer Programme Management Information System (SCTP MIS) — Mtukula Pakhomo.
This manual is written for programme staff. It assumes no previous experience of the system. Each page teaches one complete business process from the first click to successful completion.
Open the manual on one screen and the SCTP MIS on another, then follow the steps in order. Every page follows the same shape:
Note on what you can see: the menus and buttons available to you depend on the role assigned to your account. If a menu described in this manual does not appear on your screen, your role does not include it. Ask your system administrator to review your access.
Recommended setup order for a new installation: 2.6 Geolocation Areas → 2.5 Funders → 2.7 Programmes → 2.2 Roles → 2.1 Users → 2.11 PSPs → 2.9 Transfer Parameters → 2.13 Education Zones → 2.12 Schools
The beneficiary lifecycle runs in order: 3.1 Import → 3.2 Verify → 3.3 Community targeting → 3.4 Enrol → 3.6 Passbooks → 3.8 Account numbers → then the Transfers section can pay.
Shock Response runs in order: 4.1 Questionnaire → 4.2 Register → 4.3 Evaluate → 4.4 Enrol → then the Transfers section can pay.
Shock Response payments are calculated differently. School bonuses, top-ups and arrears are all excluded, and a transfer period for a Shock Response programme cannot include top-ups.
Choosing the right case: correct a record → 6.1 Updates · pause payment while a doubt is resolved → 6.2 Suspension · remove permanently → 6.3 Exit · dispute about a specific payment → 6.5 Claim · any other grievance → 6.6 Complaint.
A household may hold only one open case at a time. Check before raising a new one.
Complementarity runs in order: 7.1 Record the initiative → 7.2 Raise, approve and share the household list → 7.3 Upload the partner's feedback until the request closes.
Household lists contain personal data. Share them only through your organisation's secure channel, and only for an approved request.
Access restriction: the pages in this section apply only to staff of Payment Service Providers. These users sign in with a PSP user account, are taken to a separate portal automatically, and see only their own organisation's work. Internal programme staff do not have access to the PSP Portal.
What the provider does, and when: 8.1 Supply account details → 8.2 Confirm those accounts are real and active → 8.3 Receive the payroll, pay, and report back → 8.4 Look up an account at any time.
Every file exchanged with the portal must be CSV. Excel files are rejected at every upload point.
Monitoring & Evaluation (M&E) is not covered by this manual as of yet.
Most work in the Transfers section follows one fixed order. Keep this sequence in mind:
Open Transfer Period
→ Calculate Cash Transfer Amounts
→ Approve Calculations
→ Pre-Payroll Checks
→ Account Verifications
→ Generate and Submit Payrolls
→ Payments
→ Disbursement Reports
→ Reconciliation
→ Close Transfer Period